Email and SMS that bring customers back.
Klaviyo flows, campaigns and SMS, from a certified Klaviyo partner.
ServicesKlaviyo email and SMS agency
Journey Lab is a certified Klaviyo partner in New York that plans, writes, designs and runs email and SMS for shops and brands, with flows, campaigns and clean consent, reported against real orders.
When brands call us.
- We have a list, and we barely email it.
- Customers buy once and we never hear from them again.
- Klaviyo says it made a fortune, and the bank account disagrees.
- We are not sure our SMS sign-ups were collected properly.
What we run in Klaviyo.
- 01
Flows
Welcome, abandoned cart, browse, post-purchase and win-back, running every day without anyone pressing send.
- 02
Campaigns
A steady calendar of email and SMS, written in your voice and designed to your brand.
- 03
Clean consent
Sign-ups, opt-ins and SMS permissions collected and recorded the way the rules require.
- 04
Reported against orders
Results checked against the orders in your store, with the source named.
- 05
Connected to the store
Klaviyo wired to Shopify, so every message knows what a customer bought.
More on this
The proof.
10% to 38%Share of the online revenue Klaviyo tracked that came from email and SMS, October to November 2023Three wine shops, in touch with their customers between visits.Cambridge Wines
+2,150%Annual sales, 2022 to 2026, over our four years togetherWe turned a local needlepoint shop into a national brand.Stitch by Stitch
+88%Total sales, all channels, 2025 vs 2024We launched a gallery as a brand, a store and a destination.Atelier Modern
13×How often Google showed the site, January (launch) to September 2026A new brand and website, easy to find on Google.Perennial Gardens
Questions.
Are you a Klaviyo partner?
Yes. Journey Lab is a certified Klaviyo partner, and a Shopify Select Partner for the store behind it.
What results have you had?
At Cambridge Wines, email and SMS went from 10% to 38% of the online revenue Klaviyo tracked in one month.
Can you fix our existing flows?
Yes. We review what runs today, keep what works and rebuild what leaks.
Do you handle SMS consent?
Yes. Every SMS sign-up is collected with clear permission and recorded in Klaviyo.
Do we need Shopify?
No. Klaviyo connects to most platforms. Your Flight Plan names the setup that fits.